We aim to treat our patients courteously at all times and expect our patients to treat GPs and staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour and, along with other practices in Lincolnshire, adopt a zero tolerance policy on violent or abusive behaviour against any member of our practice team, or towards other patients on our premises. If a patient is violent or abusive we may exercise our right to take action to have them removed, immediately if necessary, from our patient list. In extreme cases we may summon the police to remove offenders from the practice premises.