Comments And Suggestions
Patient comments are welcomed as a means to help the practice to monitor and improve the services we provide. Please present your views in writing addressed to the Practice Operations Manager. Suggestion boxes are located in both reception areas for your convenience.
Complaints
If you have a complaint or concern about the services you have received from the doctors or any of the staff in this practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Please let us have your complaint in writing wherever possible. Complaints should be addressed to the Practice Complaints Manager. In the majority of cases, concerns can be resolved quite easily.
NHS Complaints Advocacy Service - POhWER
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
POhWER can be contacted in the following ways:-
Website: www.pohwer.net/in-your-area/where-you-live/Lincolnshire
Email: pohwer@pohwer.net
The POhWER Complaints Advocacy Service provides advocates to support a complainant with their complaint letter, whichever route they choose to take, and up to making a complaint to the Ombudsman.
However, if a patient feels that they do not wish to use the NHS Complaints Advocacy Service (POhWER), or they do not wish to contact the practice directly with a complaint in the first instance, or should they feel that the practice has not dealt with the issues raised with the practice as they would wish, then patients can write to:
Complaints Manager
NHS England
P.O. Box 16738
Redditch
B97 9PT
NHS England
Suttons Medical Group contracts to NHS England to provide medical services. For details of other services in this area you may contact:
NHS England (Leicestershire & Lincolnshire)
NHS England, PO Box 16738, REDDITCH B97 9PT