The Suttons Medical Group - News
Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care.
However, if you need urgent dental care, help is at hand:
CALL your dental practice:
They will give you advice over the telephone and make arrangements for you if you need to be seen.
If you don’t have a dentist, find your nearest dentist and CALL them. You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist
You can also contact NHS 111:
You can ask for a translator if you need one.
NHS 111 is available 24 hours a day, 7 days a week
If you’re deaf, you can:
• use the NHS 111 British Sign Language service: interpreternow.co.uk/nhs111
• call 18001 111 on a textphone
Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care.
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Due to newly issued guidance, we regret to inform our patients that we are stopping all face to face routine appointments with immediate effect.
If you have an appointment booked please do not attend the surgery. One of our team will call you instead.
Please do not queue up outside the surgery, you will not be seen.
All appointments will now be offered as telephone appointments. If you need to be seen the doctor or nurse will ask you to come to the practice.
If you wish to book an appointment please contact the surgery on the normal telephone number and select option 1.
If you wish to collect your medication please contact the surgery on the normal telephone number and select option 2.
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Important information about the Coronavirus (COVID-19)
NHS England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus;
• in the last 14 days you've been to a country or area with a high risk of coronavirus;
• you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone. 2 | New resources and copy for practice websites and other communication channels
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
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