You are registered with a specific doctor but you consult any of the health professional. If it is an ongoing condition try and make an appointment with the same clinician each time.
Consultations are by appointment only and our receptionists will try to give you an appointment that is suitable.
Our reception staff may offer you an appointment with a suitably qualified health professional rather than you GP if it is felt that it would be more appropriate.
We will always give you an explanation if your appointment is delayed for any reason.
To request an urgent appointment Monday to Friday
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
To request a routine appointment
When you get in touch, we’ll ask what you need help with.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Online: You can make your appointment online.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which can be obtained from the practice, and, in conjunction with a password, will be unique to you.
Log in.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Cancellation of Appointments
If you cannot keep an appointment please inform us as soon as possible so that it can be used for another patient. Please help us to help you and others by ensuring that valuable appointment time is not wasted. Patients who persistently book appointments and do not keep them (without good reason) may be considered for removal from the practice list.
You can cancel an appointment using the following methods:
- Online using Patient Access.
- Online using NHS App
- For Long Sutton patients only: call 01406 362081 and select option 1.
- In person
Telephone Advice
Telephone advice is available from the doctors should you require it. Please contact the receptionist who will advise you of when the doctor will be free to speak with you.
Home Visits
Home visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist on arrival. When the condition of the patient does require a home visit, please try to give notice before 11.00am on the same day the visit is required.